Last updated: 19/06/2025

Thank you for choosing NUO Smart. We take great pride in delivering cutting-edge smart lock technology and a seamless customer experience. Please review our return and exchange policy carefully before making a purchase.

No Returns Policy
Due to the highly secure nature of our smart lock products, we do not offer returns on purchases made through our website. All NUO Smart locks undergo strict quality checks to meet our commitment to safety, reliability, and performance.

Exchange Window (7 Days)
If your product arrives damaged or you’ve received an incorrect item, you may request an exchange within 7 days of delivery. We’re here to ensure your experience is smooth and satisfactory.

Before You Buy
We encourage all customers to carefully review product specifications, features, and compatibility before placing an order. If you need guidance or have any doubts, our support team is ready to help you make the right decision for your space.

Need Assistance?
We’re here to support you. If you have any questions about our Return Policy, please mail us at: info@nuvawe.com