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Ready to upgrade your home security? Fill out this form to get in touch with our smart lock experts. We’ll provide you with personalized recommendations and a free quote. Please visit our support portal for any service, repair or installation support needed.
Frequently Asked Question!
Yes, the NUO smart lock is designed for easy DIY installation. However, professional installation is also available for added convenience.
The NUO smart lock is compatible with most standard doors (38mm to 80mm). However, it’s essential to check the product specifications for exact compatibility.
The NUO smart lock has a backup power source, such as a physical key or a keypad, to allow entry even when your phone’s battery is dead.
You can unlock it in multiple ways. However, it is essential to check for each model as it may vary
- Face/Palm recognition
- Fingerprint
- Passcode
- Mobile App (Bluetooth or Wi-Fi)
- RFID card
- Mechanical key (backup)
- Remote unlock via app (for guests or deliveries)
Yes. NUO Smart Locks come with a 2-year warranty covering manufacturing defects. Extended warranty options are available via select platforms.
Definitely. NUO Smart Locks are built to withstand India’s diverse climate—from monsoon humidity to dry heat. The materials are corrosion-resistant and tested for durability
Yes, NUO Smart Locks come with free standard installation in select cities across India. After purchase, our team will contact you to schedule a convenient time. For Amazon/Flipkart buyers, installation coordination is handled via post-purchase support—just confirm your contact details and preferred slot here
NUO offers dedicated customer support for:
Installation assistance
Troubleshooting and technical queries
Warranty claims and replacements
Every NUO Smart Lock package includes (could vary for models)
✅ NUO Smart Lock main unit (inner/outer handle + panel)
✅ Installation accessories (screws, mounting plates, templates)
✅ 2 Mechanical backup keys
✅ 2 RFID access cards
✅ Emergency power cable (USB)
✅ User manual and quick-start guide
✅ Warranty information and customer support details
NUO offers a 7-day replacement guarantee for eligible purchases. If your lock arrives damaged, defective, or with missing components, you can request a replacement within 7 days of delivery.
To qualify:
- Keep your original invoice handy
- Report the issue within 7 days
- Ensure the product is unused and in original packaging
Our support team will guide you through the process and arrange pickup or replacement dispatch as needed.
A NUO smart lock is a high-tech security system that replaces traditional locks. It offers features such as keyless entry, remote access, and enhanced security.
The NUO smart lock employs advanced encryption technology to protect your home and personal information.
The NUO smart lock has robust security measures in place, including regular software updates and encryption protocols, to prevent unauthorized access.
Yes, the NUO smart lock allows you to grant temporary or permanent access to family, friends, or service providers through the app
Yes, you can lock, unlock, and monitor your door from anywhere using the NUO app.
Yes, the NUO app provides an access history, allowing you to see who has entered your home and when
Yes. Our selected models includes door bell on the lock.
NUO Smart Locks are equipped with:
Anti-prying alarms
Tamper detection sensors
Secure core mechanisms If tampering is detected, the lock triggers a loud alert and sends a notification to your phone
Use a soft microfiber cloth to clean the surface. Avoid harsh chemicals or water exposure. The fingerprint sensor and camera are coated for durability but benefit from occasional gentle wiping.
NUO Smart Locks support up to 100 unique fingerprints, depending on the model. This makes it ideal for households, offices, or rental properties where multiple users need secure access.
You can generate up to 100 PIN codes, including:
Permanent PINs for family or trusted users
Time-limited PINs for guests or deliveries
One-time PINs for temporary access
Recurring PINs for staff or service providers
All PINs are managed easily through the device and app, giving you full control over who enters and when.
Yes—select NUO models like the R9 Pro feature built-in HD cameras with infrared night vision and wide-angle lenses. These models provide:
Real-time video call alerts when someone rings the bell on the lock
Remote viewing via the NUO app
Image capture with instant notifications
Built-in doorbell and intercom for two-way communication