Last Updated on 19/06/2025
NUO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thenuo.com.. Your privacy is important to us. This Privacy Policy outlines how NUO (“we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with our services. It also explains your rights and how applicable laws safeguard your data.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.
Definitions
Account – A unique profile created for you to access NUO’s services.
Company – NUO Smart, operated by Nuvawe Technologies Pvt. Ltd.
Cookies – Small files stored on your device to enhance website functionality and track user preferences.
Device – Any device capable of accessing our services, including computers, smartphones, and tablets.
Personal Data – Information that identifies or can be used to identify an individual.
Service – The NUO website and associated digital platforms.
Service Provider – Third-party vendors or partners who support the functionality of our service.
Usage Data – Automatically collected data relating to how you use our service, such as pages visited and time spent.
You – The user accessing NUO’s service, either individually or on behalf of a legal entity.
Information We Collect
Personal Data
When you interact with NUO, we may collect personal data including:
Name
Email address
Phone number
Shipping/billing address
City, State, Postal Code
Usage Data
We also collect technical and usage-related data, such as:
IP address
Browser type and version
Device identifiers
Pages visited and time spent
Mobile device OS and network information
Cookies & Tracking Technologies
We use both session and persistent cookies to:
Enable core website functionality
Remember user preferences
Analyze performance and user behavior
Cookies may include:
Essential Cookies – Required for login and secure access
Preferences Cookies – Store your language or layout choices
Analytics Cookies – Help us understand how you interact with our site
You can modify your browser settings to manage cookie use.
Use of Your Information
NUO uses your data to:
Provide and maintain our services
Process and fulfill orders
Manage your user account
Communicate updates or support via email, SMS, or calls
Improve our offerings based on your usage behavior
Your Legal Rights
You may have rights under data protection laws, including:
Accessing, updating, or deleting your data
Objecting to or restricting certain types of processing
Withdrawing consent where applicable
We only collect and process your data where we have a legal basis to do so.
Additional Uses of Your Information
We may use your personal data to:
Keep you informed about products, offers, and events similar to those you’ve purchased or inquired about—unless you’ve opted out.
Respond to your inquiries, manage support tickets, and fulfill service requests.
Evaluate or execute business transitions, such as mergers, asset sales, or restructuring. In such cases, your personal information may be part of the transferred assets.
Enhance our offerings, by analyzing usage data to identify trends, improve marketing effectiveness, and refine our service and customer experience.
Sharing Your Information
Your personal data may be shared in the following situations:
With Service Providers: To analyze usage, support operations, or communicate with you.
During Business Transfers: If NUO is involved in a merger or acquisition, your data may be shared as part of that transition.
With Affiliates: We may share data with our parent company, subsidiaries, or other companies under common control—subject to this Privacy Policy.
With Business Partners: To promote co-branded services or joint promotions.
Public Interactions: Information you share in public areas may be viewed and shared by other users.
With Your Consent: For any other purpose, we will seek your explicit approval.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy. This includes fulfilling legal obligations, resolving disputes, and enforcing policies.
Usage data may be retained longer if used to enhance system security or functionality, or when legally required.
Data Transfers
Your data may be processed outside your region, where privacy laws may differ. By using our services, you consent to this transfer.
We take reasonable steps to ensure your data remains secure, and any such transfers are made under strict privacy safeguards.
Your Data, Your Control
You have the right to:
Delete or request deletion of your personal data
Update, amend, or correct your information
Access your data at any time
Some updates can be managed directly within your account. You may also contact us for support. Note: in some cases, we may retain certain information as required by law.
Disclosures for Legal or Safety Reasons
We may disclose your data:
In the event of a business transaction (e.g. merger or acquisition)
To comply with legal obligations or law enforcement requests
To protect rights, safety, or prevent fraud
Data Security
We use industry-standard measures to protect your data, but no method is 100% secure. While we strive to safeguard your information, we cannot guarantee absolute protection.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has shared personal information, please contact us and we will take appropriate action.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies individually.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, with the “Last Updated” date refreshed accordingly. For significant updates, we’ll notify you via email or a service alert.
Contact Us
- If you have any questions about this Privacy Policy, please mail us at: info@nuvawe.com