Warranty Information
Your smart lock deserves protection as reliable as the security it provides.
Every smart lock you purchase from us comes with a 1-year on-site warranty on (NUO R18, NUO R27 Lite, NUO RH45, NUO RK36, NUO DOT), ensuring complete peace of mind. We are providing a 2-year on-site warrant on NUO R9 Pro (including Battery). Our warranty applies to manufacturing defects in materials or workmanship occurring under normal usage conditions. If such a defect arises and a valid claim is submitted within the warranty period, we will repair or replace the affected parts with refurbished components.
What’s Included:
On-site support for hardware-related issues within the warranty period
Free repair or replacement of faulty internal components
Functional malfunctions not resulting from physical damage
Software-related issues affecting access via the app
Problems with the fingerprint sensor or other access methods due to hardware defects
Connectivity issues involving Wi-Fi or Bluetooth, provided they are not caused by environmental factors within the user’s control
What’s Not Covered:
Damage due to misuse, accidents, fire or water contact or any other external factors
Cosmetic wear and tear (scratches/dents) that does not affect functionality. Unauthorized repairs or modifications.
Faults arising from improper installation not catered by NUO authorized personnel
Normal signs of use, including wear and tear like faded buttons or minor operational noise
Issues arising from electrical power surges or natural disasters or external electrical disruptions
Malfunctions due to battery leakage or the use of substandard batteries
How to REGISTER YOUR WARRANTY
Initiating your product warranty registration is simple and seamless:
Register your Warranty with Us
Reach out to our support team via WhatsApp or call us directly at +91 9951020300 to register your product warranty within 90 days of date of purchase. You can also fill the form below under Warranty Registration.How to Make a Warranty Claim
Initiating a warranty claim is simple and seamless:
Get in Touch with Us
Reach out to our support team via WhatsApp or call us directly at +91 9951020300Submit Proof of Purchase
Keep your original invoice handy—it’s required to validate your claim.Diagnosis & Processing
Our technical experts will assess the issue remotely through a video call. If needed, we’ll dispatch a technician to your location for on-site diagnosis.Repair or Replacement
Once your claim is verified, we’ll repair or replace the unit free of charge. Any applicable shipping costs will be shared with you beforehand.
Post-Warranty Support
We’re here for you even after your warranty ends—with reliable, affordable service options:
Paid repairs at competitive rates
Access to original spare parts
Assistance via video or voice call
Technician visits on demand
Reach out to our support team to explore your options
Your Legal Rights
This warranty grants you specific legal entitlements. Additional rights may apply under relevant local laws. NUO’s liability is limited to the terms outlined above, except where local laws mandate otherwise.
WARRANTY REGISTRATION
Register your product to activate your warranty and receive exclusive updates and support. Please fill out the form below with your product details and contact information.